Responsible Gaming at
crikkex —
Play Smart, Stay Safe

At crikkex, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be a form of entertainment enjoyed within personal boundaries, and we recognise that for some players, gambling can become a problem. Our responsible gaming programme is built to help every player in Bangladesh stay in control, identify early warning signs, and access the right support if things start to go wrong.

crikkex serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Rangpur, and beyond. We understand the social and financial pressures that can amplify gambling-related harm, and we take our duty of care seriously. Every feature described on this page is available to all registered crikkex account holders at no additional cost.

Our responsible gaming framework is guided by the following core principles:

• Transparency: We provide clear information about the odds, house edge, and rules of every game available on the crikkex platform so you can make fully informed decisions before you place a bet.
• Control: We give you practical, easy-to-use tools — deposit limits, session time reminders, reality checks, time-outs, and self-exclusion — so you can manage your play according to your own boundaries.
• Prevention: We actively monitor accounts for behavioural patterns that may indicate problem gambling and will reach out proactively when our systems flag a concern.
• Support: We maintain clear pathways to professional help for players who need more support than our internal tools can provide, and we treat all responsible gaming communications with strict confidentiality.
• Fairness: We do not target responsible gaming communications or bonuses at players who have indicated they are experiencing difficulties. Marketing to vulnerable players is strictly prohibited under our internal policy.

Gambling at crikkex should be an enjoyable pastime. If it stops being enjoyable and starts feeling compulsive, stressful, or financially damaging, that is a signal to use the tools on this page or to contact our team. There is no shame in asking for help — we are here to support you.

crikkex is strictly an adult platform. Registration, deposit, and participation in any game or betting market on crikkex is permitted only to individuals who are 18 years of age or older. This restriction is non-negotiable and is enforced through our Know Your Customer (KYC) verification process.

All new accounts are required to complete identity verification before a withdrawal can be processed. During verification, you will be asked to provide a valid form of Bangladesh government-issued identification — such as your National ID (NID) card or passport — confirming your date of birth. Accounts where the account holder cannot be confirmed as 18 or over will be suspended immediately, and any funds held in the account will be handled in accordance with our Terms & Conditions.

Protecting Minors from Access: If you share a device with younger family members, we strongly recommend that you:

• Always log out of your crikkex account after each session.
• Never share your username, password, or account access with anyone under the age of 18.
• Enable parental control or content filtering software on devices accessible to minors. Software such as Net Nanny, Qustodio, or the built-in parental controls on Android and iOS devices can restrict access to gambling sites.
• Keep your account credentials private and ensure your device is password-protected.

If crikkex has reason to believe that an account is being operated by or on behalf of a person under the age of 18, we will suspend the account immediately and conduct a full investigation. We do not tolerate underage gambling under any circumstances.

One of the most effective tools for managing gambling spend is setting a deposit limit before you start playing. crikkex allows every account holder to define the maximum amount they wish to deposit over a given time period, directly from their account dashboard. Deposit limits are available in the following formats:

• Daily Deposit Limit: The maximum amount in BDT (Bangladeshi Taka) you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum cumulative deposit amount permitted across a rolling seven-day window.
• Monthly Deposit Limit: The maximum cumulative deposit amount permitted across a rolling 30-day window.

How to Set a Deposit Limit: Log in to your crikkex account, navigate to Account Settings, and select the Responsible Gaming section. Enter your preferred limit in BDT for each time period. Limits take effect immediately once saved.

Increasing Limits: If you wish to increase a deposit limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This delay is intentional — it prevents impulsive decisions made during a losing session from leading to further financial harm. Decreasing a limit, by contrast, takes effect immediately.

Loss Limits and Wager Limits: In addition to deposit limits, crikkex also supports voluntary loss limits (the maximum net loss you are willing to accept in a given period) and wager limits (the maximum stake you can place on a single bet or game round). Contact support@crikkex to configure these options on your account.

We recommend that all crikkex players — particularly those depositing via bKash, Nagad, or Rocket, where the convenience of mobile payments can make it easy to deposit impulsively — set a deposit limit as a baseline habit, even if gambling has never been a problem for them.

Sometimes all a player needs is a short break. crikkex's time-out feature allows you to temporarily suspend your account for a defined period — without permanently closing it — so that you can step away from gambling and return refreshed when you are ready.

Time-out periods available on crikkex are as follows:

• 24 Hours: A one-day break — ideal if you have had an unexpectedly long or stressful session and want to reset.
• 7 Days: A week-long suspension — suitable if you feel your play frequency has been higher than usual recently.
• 30 Days: A full month away — recommended if you are noticing signs of habitual or compulsive play patterns.
• Custom Duration: Contact support@crikkex to request a custom time-out period of up to 6 months. For anything longer than 6 months, we recommend using our full self-exclusion option (see Section 5).

What Happens During a Time-Out: During your time-out period, your crikkex account will be inaccessible for login. You will not be able to deposit, bet, or play games. Any pending bonuses will be frozen and reinstated when your time-out expires. Any pending withdrawals will continue to be processed normally.

Session Time Reminders: Even outside of a full time-out, crikkex allows you to set session length reminders. You can configure an alert to appear after 30, 60, or 90 minutes of continuous play, notifying you of your elapsed session time and your net result for that session. This feature is designed to interrupt "autopilot" play and prompt a moment of conscious reflection about whether you wish to continue.

Reality Checks: At your chosen interval, the platform will display a brief overlay showing your session duration, total wagered during the session, and net result. You can choose to close the overlay and continue playing, or you can log out. The reality check cannot be permanently dismissed — it will continue to appear at the configured interval for the duration of your session.

Self-exclusion is the most comprehensive responsible gaming tool available on crikkex. It is designed for players who recognise that their gambling has become — or is at risk of becoming — a problem, and who want to take a firm, enforceable step to stop. Self-exclusion is not a sign of weakness; it is a sign of self-awareness and courage.

crikkex offers two types of self-exclusion:

• Fixed-Period Self-Exclusion: You choose a defined exclusion period — 6 months, 1 year, 2 years, or 5 years. During this period, your account is completely inaccessible, and crikkex will not accept a request to reopen it until the period has fully elapsed and a mandatory 7-day reconsideration window has passed.
• Permanent Self-Exclusion: Your account is closed indefinitely with no provision for reinstatement. This is the appropriate option for players who have identified a serious gambling problem and wish to permanently remove crikkex from their environment. Permanent exclusions are recorded as such and are never reversed.

What Happens When You Self-Exclude:

• Your account is immediately suspended and you are logged out.
• All marketing communications from crikkex to your registered contact details are permanently stopped.
• Any bonus funds are forfeited. Any real-money balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer as applicable) within 5 business days.
• Your self-exclusion record is flagged permanently in our systems. Even if you attempt to re-register with a new account using the same identity documents, crikkex will detect the match and refuse registration.

How to Request Self-Exclusion: You can initiate self-exclusion by contacting our support team at support@crikkex with the subject line "Self-Exclusion Request — [Your Username]". State your preferred exclusion type (fixed period or permanent) and the duration if applicable. Our team will process your request within 24 hours and will confirm the exclusion in writing.

We strongly encourage any player who is considering self-exclusion to also reach out to a professional support organisation (see Section 8) and to inform a trusted family member or friend about their decision. Self-exclusion from crikkex is most effective when combined with broader steps to address gambling-related difficulties.

Problem gambling does not always look the same for every person. For some players, it develops gradually over months; for others, it can escalate quickly after a significant win or loss. The key is recognising the warning signs early — before gambling begins to affect your finances, relationships, mental health, or daily responsibilities.

The following are recognised indicators that gambling may be causing harm. If you identify with several of these signs, we encourage you to use the self-assessment checklist in Section 7 and to consider contacting our support team or a professional helpline.